Privacy Policy

Information We Collect

When you contact ACT Waterproofing through this website, we may collect information you provide such as your name, phone number, email address, project location, waterproofing project type and details about your enquiry.

The website may also process limited technical and security information associated with a submission, such as information required to validate the form, prevent automated abuse and maintain the security of the website.

How We Use Your Information

Information submitted through the website may be used to respond to your enquiry, understand the waterproofing work you are asking about, communicate with you about that enquiry and administer the website.

We may also use information where reasonably necessary to protect the website, investigate misuse or maintain the reliability and security of our enquiry systems.

Website Forms & Security

Our enquiry forms may use security and anti-spam services to distinguish legitimate submissions from automated or abusive activity. Information necessary for those checks may be processed by the relevant security provider.

Cloudflare Turnstile

We use Cloudflare Turnstile to help protect our website forms from spam, automated submissions and abuse. Turnstile processes certain technical information necessary to distinguish legitimate visitors from automated traffic. For more information about how Cloudflare processes personal information in connection with Turnstile, please see Cloudflare’s Turnstile Privacy Addendum.

Please avoid submitting passwords, payment card information or other sensitive information through the general waterproofing enquiry forms.

Disclosure of Information

We do not publish information submitted through our enquiry forms. Information may be handled by service providers where reasonably necessary to operate the website, communications or security systems, or where disclosure is required by law.

We do not use the website enquiry form as a public directory or make submitted project details publicly available.

Storage & Security

Reasonable steps are taken to protect information handled through the website and associated communication systems. No method of electronic transmission or storage can be guaranteed to be completely secure.

Information may be retained for as long as reasonably required to deal with an enquiry, maintain business records, resolve issues or meet applicable legal requirements.

Access, Correction & Privacy Enquiries

If you would like to ask about personal information you have provided through this website, request a correction, or raise a privacy concern, contact ACT Waterproofing using the details on our Contact page.

Changes to This Policy

This Privacy Policy may be updated when our website, enquiry process or information-handling practices change. The current version will be published on this page.